Render nuked my entire account with no notice
60 by 0xy | 11 comments on Hacker News.
Recently I decided to migrate one of my side projects from AWS to Render for convenience and to manage some of my high ALB costs on AWS. This weekend I began the process to move some of my infra to Render, including a static website, Postgres database and Redis. I switched the static website over but had some issues restoring my database from SQL backups (Render's Postgres appears to timeout connections after a certain amount of time). After spending a few hours attempting to import all my data, I was logged out from dashboard and all my services were abruptly taken offline with no notice. When trying to login again, it just throws me back to the login screen and sleuthing the network requests I can see I am now getting "Unauthorized" responses. My production website was abruptly taken offline with the message "This service has been suspended by its owner." (I didn't suspend it) For clarity, I was on a paid plan, had a credit card added, and all of these services were paid. I have received no communication, now I have to migrate back to AWS. I can only assume they saw I was using the database heavily (normal during a restore) and decided I was abusing something? I absolutely did not violate any of their terms nor was I doing anything shady. It's just a static website and a Node service. Nothing crazy. I just wanted to provide a warning to others because this seems egregious.
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